Delaware North Careers


Current available jobs in Retail:




Retail: Retail Sales Associate
Team Store Sales Associate - Carolina Panthers (Charlotte, NC)

Position Title: Team Store Sales Associate

Our Exciting Work Environment

Delaware North Sportservice is the official food, beverage and retail partner of the NFL’s Carolina Panthers at Bank of America Stadium. Sportservice has been responsible for the stadium’s concessions, suites and retail since 2010. Focusing on the fan experience and delivering exceptional hospitality has been a priority to reflect the team’s ownership. Sportservice listens to the fans and introduces new trends into the stadium making sure Bank of America Stadium is a premier destination for Carolina residents and visitors.

Position Summary

Under the direction of Retail Operations Manager, sells merchandise to guests in accordance with Company’s GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:

  • Greets and acknowledges guests
  • Answers guests’ questions and assists them whenever possible
  • Recommends, selects and helps locate or obtain merchandise for guests
  • Processes transactions with appropriate point of sale system; accepts payment, counts change and bags merchandise
  • Follows all register procedures and handles cash accordingly
  • Exchanges merchandise for guests and processes returns, with approval of supervisor
  • Ensures that all merchandise is correctly labeled and displayed
  • Routinely stocks merchandise and faces items on shelves
  • Maintains orderly back-stock and knows where goods are to be found
  • Notifies supervisor of defective, mislabeled, incorrectly priced, or damaged merchandise.
  • Watches for and recognizes security risks and thefts and reports to security and management
  • Performs other duties as assigned.

Education & Experience:

  • Previous experience in cash handling required
  • Previous experience with operating point-of-sale systems required
  • Previous experience in retail or customer service environment preferred

This is a seasonal position. The associate must work all events on the Bank of America Stadium events calendar, which includes all Carolina Panthers home games, soccer matches, college games and any other events that may arise.

Delaware North Sportservice is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have cash handling experience?
2. Do you have retail/customer service experience?
3. Do you have experience using POS systems?


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Retail: Warehouse Operations
Retail Warehouse - St. Louis Cardinals (St. Louis, MO)

Job Title:  Retail – Warehouse

Job Code(s): 3360

Job Family: Retail

FLSA Status: Non-Exempt

 

Unit Specific

Unit Name:  St. Louis Baseball

Reports to:  Retail Warehouse Manager

Union/Non-Union:  Non-Union

Pay Range:  TBD

Shift/Hours Required:  All home baseball games/major events

Age Requirement (if applic):  18 years of Age

Position SUMMARY: To assist the Retail Department under the guidance of the Retail Warehouse Manager. Duties will include but not limited to back of the house operations, receiving, distribution of product, customer service, inventory.

Essential Functions:

  • Counting, tagging, verifying merchandise to purchase orders
  • Distribute product to permanent and portable locations
  • Processes appropriate transfers of product within retail software system
  • Assists with inventory duties as assigned
  • Completes departmental paperwork and filing as needed
  • Follow company GuestPath Service Standards and applicable Operational Standards
  • Answers phone and takes messages, as needed

·         Reports to work scheduled events on a timely basis

·         Performs other duties as assigned

 

Education & Experience:

  • Basic computer skills and experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint)

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
  • Position requires poise, tact and diplomacy

·         Basic computer skills

·         Organizational skills

  • Detail oriented
  • Ability to communicate clearly and effectively in both verbal and written communication

·         Basic math skills including addition, subtraction, multiplication, division, fractions and percentages

  • Ability to follow job procedures and supervisor instructions
  • Maintains good personal hygiene and follows dress code/uniform policy
  • Responsible/reliable
  • Ability to work well with others/team oriented
  • Ability to prioritize multiple demands, time management skills 

Physical Requirements:

·         Regular bending, reaching, climbing on step stool, lifting

  • Regular lifting and carrying, up to 70 lbs
  • Occasional pulling/pushing of carts
  • Standing for long periods of time

 

Environmental Working Conditions:

  • Noise level may be moderate to high during busy times
  • Frequent exposure to, and utilization of, computer
  • May be exposed to variable temperatures, including extreme hot and cold, depending on the season

*All positions require you to successfully complete a pre-employment background check.

*Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

 

Delaware North is an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age or older?
2. Are you at least 21 years of age or older?
3. Have you ever been employed with Delaware North Sportservice? If yes, please explain.
4. Are you available to work days, evenings, weekends and holidays? Please list all that apply.
5. Are you available to work all home St. Louis Cardinal baseball games?
6. Are you able to stand on your feet for long periods of time?
7. Are you able to work in extreme hot/cold conditions?
8. Are you able to lift/carry up to 70 pounds?
9. Do you have prior retail experience?
10. Do you have prior warehouse experience?
11. Do you have prior supervisory experience?
12. Please give a brief description of your previous experience related to this position.


Apply for this position      |      Go back job listings


Retail: Retail Store Management
Retail Supervisor - St. Louis Cardinals (St. Louis, MO)

Job Title:  Retail Supervisor

Job Code(s): 3360

Job Family: Retail

FLSA Status: Non-Exempt

 

Unit Specific

Unit Name: St. Louis Baseball

Reports to : Retail manager

Union/Non-Union:

Pay Range: TBD

Shift/Hours Required: All cardinal home games/major events

Age Requirement (if applic): 18

Position Summary

Under the direction of Retail Manager, oversees store operations and provides direction to retail associates in accordance with Company’s GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:

  • Supervises retail associates; completes store operational needs by assigning employees and following up on work results.
  • Trains to, and maintains retail standards, policies and procedures
  • Opens and closes retail locations as directed by management
  • Responsible for daily cash procedures and operations
  • Monitors store floor, assist with guests needs and requests
  • Regularly evaluates, creates, and maintains professional visual displays; provides direction to retail associates regarding store merchandising and displays.
  • Ensures integrity of physical inventory and par levels
  • Participates in monthly inventories in main store and satellite locations
  • Maintains cleanliness and safety standards throughout the retail shops
  • Performs duties as assigned

(Insert unit-specifications below, if applicable)

  •  

Non-essential Functions:

  • Performs retail cashier duties when needed
  • Assists management with scheduling of staff

 

Education & Experience:

  • Minimum one year supervisory experience in a customer service and/or retail environment preferred
  • Previous cash handling experience required
  • Previous experience working with point of sale (POS) system required
  • High school Diploma or GED required

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.   
  • Ability to handle multiple tasks simultaneously in fast-paced environment.
  • Ability to work independently and as a team member
  • Basic math skills; ability to accurately handle money and count change.

·         Willingness to aggressively sell assigned items.

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.

·         Ability to stand for entire length of shift

·         Ability to walk up and down stairs frequently

·         Bending, reaching, climbing on step stool

  • Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system

 

Environmental Working Conditions:

  • Majority of time spent in indoor, climate-controlled environment of retail store
  • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

*All positions require you to successfully complete a pre-employment background check.

*Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

 

Delaware North Companies, Inc. is an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age or older?
2. Are you at least 21 years of age or older?
3. Have you ever been employed with Delaware North Sportservice? If yes, please explain.
4. Are you available to work days, evenings, weekends and holidays? Please list all that apply.
5. Are you available to work all home St. Louis Cardinals baseball games?
6. Are you able to stand on your feet for long periods of time?
7. Are you able to work in extreme hot/cold conditions?
8. Are you able to lift/carry up to 25 pounds?
9. Do you have prior cash handling experience?
10. Do you have prior customer service experience?
11. Do you have prior retail experience?
12. Do you have prior supervisory experience?
13. Please give a brief description of your previous experience related to this position.


Apply for this position      |      Go back job listings


 

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