Delaware North Careers


Current available jobs in Retail:




Retail: Warehouse Operations
Retail Warehouse Team Member - Amalie Arena - Tampa Bay Lightning (Tampa, Fl)

Delaware North Tampa Sportservice is currently hiring Retail Warehouse positions at Amalie Arena in Tampa, Florida, recently ranked as the #4 arena in the world.  Amalie Arena, Florida’s premier entertainment venue is home to the 2004 Stanley Cup Champion Tampa Bay Lightning and Five-Time Arena Football Champion Tampa Bay Storm as well as a variety of concerts and events throughout the season.  Delaware North Tampa Sportservice is the premiere food, beverage and merchandise provider for this 19,500 seat facility.

POSITION SUMMARY
Assists the Retail Warehouse Manager and other Retail Managers in maintaining inventory and delivering product orders to various outlets, in accordance with Company’s Blue Ribbon Service Standards and applicable Operational Standards.

ESSENTIAL FUNCTIONS:
• Assists in inventory management including all receivables, deliverables, and transfers IN and OUT of the warehouse facilities along with physical distribution of product
• Help coordinate mail orders for shipping including e-commerce orders
• Assists in cycle count procedures and regular inventory.  Prepares orders and special requests accurately. Sorts merchandise for tagging and shelving
• Keeps work area and equipment neat and clean.

NON-ESSENTIAL FUNCTIONS:
• Cleans warehouse areas as assigned.
• Empties trash containers and delivers trash to appropriate dumpsters if needed.

KNOWLEDGE, SKILLS & ABILITIES:
• Must be pleasant, courteous with ability to adhere to the Company’s Blue Ribbon Service Standards
• Ability to work in a fast paced environment.
• Ability to work cooperatively with others
• Previous warehouse experience preferred
• Basic math skills for counting inventory
• Ability to work days, nights, weekends, and holidays, including all Tampa Bay Lightning home games

PHYSICAL REQUIREMENTS:
• Ability to lift/move/maneuver up to 50 lbs.
• Ability to pull heavy carts of product throughout facility
• Frequent standing, walking, bending, stooping, lifting and reaching, during entire length of shift

ENVIRONMENTAL WORKING CONDITIONS:
• Warehouse environment, noise level may be moderate to high
• Exposed to outdoors and variable temperatures, including extreme hot and cold depending on the season
• Exposed to fumes from delivery trucks and other equipment
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you able to work evenings, weekends, and holidays?
3. Do you have previous warehouse experience?


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Retail: Retail Sales Associate
Retail Cashier - Amalie Arena - Tampa Bay Lightning (Tampa, Fl)

Under the direction of Retail Supervisor, sells retail merchandise to guests in accordance with Company’s Blue Ribbon Service Standards and applicable Operational Standards.

ESSENTIAL FUNCTIONS:
• Greets and acknowledges guests
• Answers guests’ questions and assists them whenever possible
• Recommends, selects and helps locate or obtain merchandise for guests
• Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise
• Follows all register procedures and handles cash accordingly
• Exchanges merchandise for guests and processes returns, with approval of supervisor
• Maintains records related to sales
• Ensures that all merchandise is correctly labeled and displayed.
• Routinely stocks merchandise and faces items on shelves.
• Verifies amount of bank at beginning and the end of each shift and signs off on bank slip.
• Maintains a clean and organized store or stand.
• Maintains orderly back-stock and knows where goods are to be found.
• Sets aside and notifies supervisor of defective, mis-marked, mislabeled, incorrectly priced, shopworn or damaged merchandise.
• Watches for and recognizes security risks and thefts and reports to security and management
• Completes all related close-out paperwork
• Rotates to other areas as needed
• Reports to work scheduled events on a timely basis

NON-ESSENTIAL FUNCTIONS:
• Conducts inventory, as directed by supervisor/manager
• Assists with loading and unloading of merchandise.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:
• Previous experience in cash handling required
• Previous experience in retail or customer service environment preferred

KNOWLEDGE, SKILLS & ABILITIES:
• Excellent guest service skills; ability to adhere to Company’s Blue Ribbon Service Standards
• Good communication skills; ability to communicate with guests and co-workers
• Attention to detail
• Ability to handle multiple tasks simultaneously in fast-paced environment.
• Ability to work independently and as a team member
• Basic math skills; ability to accurately handle money and count change.
• Capable of following job guidelines and supervisors' instructions.
• Maintains good personal hygiene in a clean and complete uniform

PHYSICAL REQUIREMENTS:
• Ability to lift and carry up to 25 lbs.
• Ability to stand for entire length of shift
• Ability to walk up and down stairs frequently
• Bending, reaching, climbing on step stool
• Visual ability sufficient to see and distinguish merchandise and operate point-of-sale system

ENVIRONMENTAL WORKING CONDITIONS:
• May be exposed to variable temperatures, including extreme hot and cold, depending on the season

$10.50/hr

Delaware North is an Equal Opportunity Employer EOE/M/F/V/D

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you 18 years of age?
2. Are you willing to work evenings, weekends, and holidays including all Tampa Bay Lightning home games?
3. Do you have at least 1 year customer service experience?


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Retail: Retail Sales Associate
Team Store Sales Associate - Carolina Panthers (Charlotte, NC)

Position Title: Team Store Sales Associate

Our Exciting Work Environment

Delaware North Sportservice is the official food, beverage and retail partner of the NFL’s Carolina Panthers at Bank of America Stadium. Sportservice has been responsible for the stadium’s concessions, suites and retail since 2010. Focusing on the fan experience and delivering exceptional hospitality has been a priority to reflect the team’s ownership. Sportservice listens to the fans and introduces new trends into the stadium making sure Bank of America Stadium is a premier destination for Carolina residents and visitors.

Position Summary

Under the direction of Retail Operations Manager, sells merchandise to guests in accordance with Company’s GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:

  • Greets and acknowledges guests
  • Answers guests’ questions and assists them whenever possible
  • Recommends, selects and helps locate or obtain merchandise for guests
  • Processes transactions with appropriate point of sale system; accepts payment, counts change and bags merchandise
  • Follows all register procedures and handles cash accordingly
  • Exchanges merchandise for guests and processes returns, with approval of supervisor
  • Ensures that all merchandise is correctly labeled and displayed
  • Routinely stocks merchandise and faces items on shelves
  • Maintains orderly back-stock and knows where goods are to be found
  • Notifies supervisor of defective, mislabeled, incorrectly priced, or damaged merchandise.
  • Watches for and recognizes security risks and thefts and reports to security and management
  • Performs other duties as assigned.

Education & Experience:

  • Previous experience in cash handling required
  • Previous experience with operating point-of-sale systems required
  • Previous experience in retail or customer service environment preferred

This is a seasonal position. The associate must work all events on the Bank of America Stadium events calendar, which includes all Carolina Panthers home games, soccer matches, college games and any other events that may arise.

Delaware North Sportservice is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have cash handling experience?
2. Do you have retail/customer service experience?
3. Do you have experience using POS systems?


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Retail: Warehouse Operations
Retail Porter - Delaware North - Oriole Park at Camden Yards (Baltimore, MD)

          IT’S ALL ABOUT THE OPPORTUNITY

 About Delaware North Sportservice

Delaware North Sportservice is part of one of the nation's leading hospitality and foodservice providers. We offer limitless growth potential for people committed to hard work, teamwork and customer service. Our strength lies in our diversity, both in our business and in our people. We take pride in being a place where talented people look first and where gifted people want to stay. No matter where you start, you are exposed to the dynamic system of an industry leader.

Delaware North Sportservice and the Baltimore Orioles

Aside from general concessions, Delaware North Sportservice at Oriole Park at Camden Yards also offers upscale dining and services in premium seating, including suites and club seating areas, as well as providing retail merchandise in our Team Store on Eutaw Street, and our stores and kiosks throughout the ballpark.

We are currently hiring Service All Stars to join our 2017 line up in the following seasonal part-time position:

RETAIL WAREHOUSE ASSOCIATE - DELAWARE NORTH (BALTIMORE,MD)


JOB TITLE: RETAIL WAREHOUSE PORTER

UNIT SPECIFIC: MARYLAND SPORTSERVICE
LOCATION: ORIOLE PARK AT CAMDEN YARDS
UNION/NON-UNION: UNION
FULL-TIME/SEASONAL: SEASONAL
SHIFT/HOURS REQUIRED: ALL HOME EVENTS
 

Position Summary:  Under the direction of the Retail Warehouse Manager, Assists with the inventory and restocking of retail merchandise to stores, portables, kiosks and guests in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:  Receives, maintains, organizes and stores inventory and supplies for the retail warehouse; Determines quantities to adequately stock at retail locations and coordinates inventory transfers with related locations within the stadium; Delivers merchandise to stores and retail locations by receiving and transferring items; Conducts monthly physical inventories, ensures merchandise is transferred accurately, reconciles variances and inputs data; Completes paperwork in a timely and accurate manner; Initiates procedures to set standards for the warehouse and identifies warehouse improvements; Follows warehouse policies and safety regulations.

Non-essential Functions:  Performs other duties as assigned by Retail Warehouse Supervisor or Retail Management Team.

Education & Experience:  Must be at least 18 years of age; High school diploma or GED desired; Experience in a retail or customer service environment preferred.

Knowledge, Skills & Abilities:  Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards; Strong leadership skills to delegate/coach others; Ability to handle multiple tasks simultaneously in a fast paced environment; Basic math skills to ensure accuracy of merchandise quantities Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries; Ability to work in a fast-paced environment; Capable of following job guidelines and supervisors instructions; Must be dependable and punctual; Must be self-motivated.

Physical Requirements:  Frequent walking throughout venue for entire length of shift; Ability to walk up and down stairs frequently for entire length of shift; Ability to maintain one’s balance; Ability to lift and carry up to 50 lbs.; Ability to stand for entire length of shift; Ability to raise and project voice to market and sell product, for entire length of shift; Visual acuity sufficient to see and distinguish merchandise and operate point of sale system.

Environmental Working Conditions:  May be exposed to variable temperatures, including extreme hot and cold, depending on season; May be required to work in confined and/or narrow spaces - noise level may be moderate to high during busy times.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function or only a limited number of employees are available to perform that function.


Note: When you apply for this job online, you will be required to answer the following questions:
1. Have you ever been employed with Delaware North?
2. This position requires 1-3 years of experience in the retail industry, specifically warehouse experience. Do you have prior experience?
3. Are you atleast 18 years of age?


Apply for this position      |      Go back job listings


Retail: Apparel
Retail Cashier I - Maryland Sportservice - Oriole Park at Camden Yards (Baltimore, MD)

          IT’S ALL ABOUT THE OPPORTUNITY

           About Delaware North Sportservice

Sportservice is part of one of the nation's leading hospitality and foodservice providers. We offer limitless growth potential for people committed to hard work, teamwork and customer service. Our strength lies in our diversity, both in our business and in our people. We take pride in being a place where talented people look first and where gifted people want to stay. No matter where you start, you are exposed to the dynamic systems of an industry leader.

Delaware North Sportservice and the Baltimore Orioles

Aside from general concessions, Delaware North Sportservice at Oriole Park at Camden Yards also offers upscale dining and services in premium seating, including suites and club seating areas, as well as providing retail merchandise in our Team Store on Eutaw Street, and our stores and kiosks throughout the ballpark.

We are currently hiring Service All Stars to join our 2017 line up in the following seasonal part-time position:

Position Summary:  Under the direction of Retail Supervisor, sells retail merchandise to guests in accordance with the Company’s GuestPath Universal Service Standards and applicable Operation Standards.

Essential Functions:  Greets and acknowledges guests; Answers guests’ questions and assists them whenever possible; Recommends, selects and helps locate or obtain merchandise for guests; Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise; Follows all register procedures and handles cash accordingly; Exchanges merchandise for guests and processes return, with the approval of a supervisor; Maintains records related to sales; Ensures that all merchandise is correctly labeled and displayed; Routinely stocks merchandise and faces items on shelves; Verifies amount of bank at beginning and the end of each shift; Maintains orderly back stock and knows where goods are to be found; Sets aside and notifies supervisor of defective, mismarked, mislabeled, incorrectly prices, shopworn or damaged merchandise; Watches for and recognizes security risks and thefts and reports to security and management; Completes all related close out paperwork; Performs other duties as assigned; Receives merchandise from the warehouse, verifies the counts for errors and makes sure corrections are made; Conducts inventory as directed by supervisor/manager.

Non-essential Functions:  Performs other duties as assigned by Retail Supervisor or Retail Management Team.

Education & Experience:  Must be at least 18 years of age; High school diploma or GED desired; Previous experience in cash handling required; Previous experience with operating a point of sale system; Previous experience in retail or customer service environment preferred.

Knowledge, Skills & Abilities:  Excellent guest service skills: ability to adhere to the Company’s GuestPath Universal Service Standards; Good communication skills; ability to communicate with guests and coworkers; Attention to detail; Ability to handle multiple tasks simultaneously in fast paced environment; Ability to work independently and as a team member; Basic math skills; ability to accurately handle money and count change; Willingness to aggressively sell assigned items; Capable of following job guidelines and supervisors’ instructions; Must be dependable and punctual; Must be self-motivated.

Physical Requirements:  Frequent walking throughout venue for entire length of shift; Ability to walk up and down stairs frequently for entire length of shift; Ability to maintain one’s balance; Ability to lift and carry up to 25 lbs.; Ability to stand for entire length of shift; Ability to raise and project voice to market and sell product, for entire length of shift; Visual acuity sufficient to see and distinguish merchandise and operate point of sale system.

Environmental Working Conditions:  • May be exposed to variable temperatures, including extreme hot and cold, depending on season; May be required to work in confined and/or narrow spaces - noise level may be moderate to high during busy times.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function or only a limited number of employees are available to perform that function.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you 18 years or older?
2. Do you have Retail Sales experience?
3. Do you work well with others?
4. Can you work flexible hours?


Apply for this position      |      Go back job listings


Retail: Warehouse Operations
Retail Warehouse - St. Louis Cardinals (St. Louis, MO)

Job Title:  Retail – Warehouse

Job Code(s): 3360

Job Family: Retail

FLSA Status: Non-Exempt

 

Unit Specific

Unit Name:  St. Louis Baseball

Reports to:  Retail Warehouse Manager

Union/Non-Union:  Non-Union

Pay Range:  TBD

Shift/Hours Required:  All home baseball games/major events

Age Requirement (if applic):  18 years of Age

Position SUMMARY: To assist the Retail Department under the guidance of the Retail Warehouse Manager. Duties will include but not limited to back of the house operations, receiving, distribution of product, customer service, inventory.

Essential Functions:

  • Counting, tagging, verifying merchandise to purchase orders
  • Distribute product to permanent and portable locations
  • Processes appropriate transfers of product within retail software system
  • Assists with inventory duties as assigned
  • Completes departmental paperwork and filing as needed
  • Follow company GuestPath Service Standards and applicable Operational Standards
  • Answers phone and takes messages, as needed

·         Reports to work scheduled events on a timely basis

·         Performs other duties as assigned

 

Education & Experience:

  • Basic computer skills and experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint)

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
  • Position requires poise, tact and diplomacy

·         Basic computer skills

·         Organizational skills

  • Detail oriented
  • Ability to communicate clearly and effectively in both verbal and written communication

·         Basic math skills including addition, subtraction, multiplication, division, fractions and percentages

  • Ability to follow job procedures and supervisor instructions
  • Maintains good personal hygiene and follows dress code/uniform policy
  • Responsible/reliable
  • Ability to work well with others/team oriented
  • Ability to prioritize multiple demands, time management skills 

Physical Requirements:

·         Regular bending, reaching, climbing on step stool, lifting

  • Regular lifting and carrying, up to 70 lbs
  • Occasional pulling/pushing of carts
  • Standing for long periods of time

 

Environmental Working Conditions:

  • Noise level may be moderate to high during busy times
  • Frequent exposure to, and utilization of, computer
  • May be exposed to variable temperatures, including extreme hot and cold, depending on the season

*All positions require you to successfully complete a pre-employment background check.

*Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

 

Delaware North is an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age or older?
2. Are you at least 21 years of age or older?
3. Have you ever been employed with Delaware North Sportservice? If yes, please explain.
4. Are you available to work days, evenings, weekends and holidays? Please list all that apply.
5. Are you available to work all home St. Louis Cardinal baseball games?
6. Are you able to stand on your feet for long periods of time?
7. Are you able to work in extreme hot/cold conditions?
8. Are you able to lift/carry up to 70 pounds?
9. Do you have prior retail experience?
10. Do you have prior warehouse experience?
11. Do you have prior supervisory experience?
12. Please give a brief description of your previous experience related to this position.


Apply for this position      |      Go back job listings


Retail: Retail Store Management
Retail Supervisor - St. Louis Cardinals (St. Louis, MO)

Job Title:  Retail Supervisor

Job Code(s): 3360

Job Family: Retail

FLSA Status: Non-Exempt

 

Unit Specific

Unit Name: St. Louis Baseball

Reports to : Retail manager

Union/Non-Union:

Pay Range: TBD

Shift/Hours Required: All cardinal home games/major events

Age Requirement (if applic): 18

Position Summary

Under the direction of Retail Manager, oversees store operations and provides direction to retail associates in accordance with Company’s GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:

  • Supervises retail associates; completes store operational needs by assigning employees and following up on work results.
  • Trains to, and maintains retail standards, policies and procedures
  • Opens and closes retail locations as directed by management
  • Responsible for daily cash procedures and operations
  • Monitors store floor, assist with guests needs and requests
  • Regularly evaluates, creates, and maintains professional visual displays; provides direction to retail associates regarding store merchandising and displays.
  • Ensures integrity of physical inventory and par levels
  • Participates in monthly inventories in main store and satellite locations
  • Maintains cleanliness and safety standards throughout the retail shops
  • Performs duties as assigned

(Insert unit-specifications below, if applicable)

  •  

Non-essential Functions:

  • Performs retail cashier duties when needed
  • Assists management with scheduling of staff

 

Education & Experience:

  • Minimum one year supervisory experience in a customer service and/or retail environment preferred
  • Previous cash handling experience required
  • Previous experience working with point of sale (POS) system required
  • High school Diploma or GED required

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.   
  • Ability to handle multiple tasks simultaneously in fast-paced environment.
  • Ability to work independently and as a team member
  • Basic math skills; ability to accurately handle money and count change.

·         Willingness to aggressively sell assigned items.

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.

·         Ability to stand for entire length of shift

·         Ability to walk up and down stairs frequently

·         Bending, reaching, climbing on step stool

  • Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system

 

Environmental Working Conditions:

  • Majority of time spent in indoor, climate-controlled environment of retail store
  • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

*All positions require you to successfully complete a pre-employment background check.

*Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

 

Delaware North Companies, Inc. is an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age or older?
2. Are you at least 21 years of age or older?
3. Have you ever been employed with Delaware North Sportservice? If yes, please explain.
4. Are you available to work days, evenings, weekends and holidays? Please list all that apply.
5. Are you available to work all home St. Louis Cardinals baseball games?
6. Are you able to stand on your feet for long periods of time?
7. Are you able to work in extreme hot/cold conditions?
8. Are you able to lift/carry up to 25 pounds?
9. Do you have prior cash handling experience?
10. Do you have prior customer service experience?
11. Do you have prior retail experience?
12. Do you have prior supervisory experience?
13. Please give a brief description of your previous experience related to this position.


Apply for this position      |      Go back job listings


 

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