Delaware North Careers

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Food and Beverage: Hospitality Management
GuestPath Training Coordinator - Sportservice-Miller Park (Milwaukee, WI)

We set the stage for some of life’s great moments!

From the first serve at the Australian Open, to the Super Bowl kickoff, to a four-star meal at LAX, to seeing the natural wonder of the Grand Canyon. In these moments and in millions more like them, we’re there. We’re working behind the scenes,making each guest experience, moment and memory the best it can be. With operations on four continents, serving half a billion guests a year, it's not easy to come up with a simple phrase that captures all we do. Yes, we’re world leaders in culinary and hospitality. We’re specialists in serving up what fans crave, and at making travelers and visitors feel right at home.

But here’s how we’d like you to think of us. We’re a team 60,000 strong. Our role is to work behind the scenes to create world-class experiences. And our spirit, our passion, is to go beyond your expectations. If you are part of an organization that values a long-term partner, we should talk. Every day, we make sure guests have unforgettable customer service and experiences. We do this by bringing fresh thinking, a collaborative spirit, and years of experience to every engagement. And together, we can make a difference to your bottomline.

Primary Duties to include:

• Responsible for facilitating the guest service program and continuous improvement process

• Assists with all other unit training and orientations

• Maintain current guest service program and develop new approaches for training to standards, observations/validations, training to gaps, rewards and recognition ensuring the highest possible quality of internal and external guest service

• Motivate team members and managers on game days with exciting activities, games and quizzes to ensure our services standards are always in the forefront of everyone’s mind

• Responsible for all team member game day communication, newsletter and team member communication bulletin boards

• Assist the HR Manager and HR Department on the following: hiring, job fairs, HRIS data entry, filing, workers compensation, coaching, counseling and terminations; when applicable

• Ensure all associates adhere to company standards, policies and procedures

• Manage Internal Facebook and Twitter Account

• All other duties as assigned

Qualified associates must have:

• Minimum of 2-3 years supervisory experience in Hospitality, Food and Beverage operations or Education; previous stadium/arena related experience preferred

• Excellent verbal, written, communication and supervisory skills with the ability to motivate, mandate consistency data and make decisions independently

• This is a heavy training position

• Must be able to give constructive and positive feedback

• Must be able to communicate effectively will all levels of Management

• Must be a self-starter, self-motivated and proactive

• Must be able to effectively coach, train to gaps and follow-up on associate behavior/performance • Must be a creative, innovative, motivational, progressive and high energy individual

• Must be proficient with Microsoft Office; Excel, Word, Outlook, Publisher and PowerPoint

• Must be knowledgeable with managing Social Media Networks

• Must be available for the majority of all games and stadium events (days, nights, weekends and holidays)

*****Entry Level Full Time hourly position with benefits****

Please send resume to: 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work days, nights, weekends and holidays?

2. Are you comfortable speaking in front of large groups?

3. Do you have training experience with scripted material?

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*Job/Career Fair: Job/Career Fair
Internships 2017 season - Sportservice-Miller Park (Milwaukee, WI)

Internships available for the 2017 Season for the following areas: Food & Beverage, Human Resources, Suites, Retail, Culinary and Concessions.

POSITION SUMMARY: Works in conjunction with the assigned Department Manager during the 2017 Brewers season to oversee operation in accordance with the Company’s Universal Service Standards, applicable Food Safety and Operational Standards and the Company overall rules & policies.

EDUCATION & EXPERIENCE: •Enrollment in Food & Beverage/Hospitality Management, Business, Finance/Accounting, Retail/Fashion or Sports Management Program. • Previous cash handling/cashier experience. • Previous customer service experience preferred.

KNOWLEDGE, SKILLS & ABILITIES: • Excellent guest service skill. • Strong financial acumen (Accounting Intern-Able to analyze and create reports) • Strong written, communication and computer skills. • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead. • Highly motivated, ability to take initiative. • Ability to work effectively with others. • Ability to work in fast-paced environment.

PHYSICAL REQUIREMENTS: • Frequent walking throughout entire facility • Standing, bending, reaching and repetitive motions

ENVIRONMENTAL WORKING CONDITIONS: • May be exposed to variable temperatures, including extreme heat and cold, depending on season.

DURATION: At least 6 months starting March or April

PAY RANGE: $10.00 Per Hour

SHIFT/HOURS REQUIRED: Must be able to work the majority of home events (INCLUDING HOLIDAYS AND WEEKENDS)

AGE REQUIREMENT: 18 and over

**Please indicate which internship you would be interested in, interviews to take place December/January

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work nights, weekends and holidays

2. Are you seeking at least a 6 month internship through your school

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Apply for Future Notification Only: Future Notification
Future Notification Only - DNC Sportservice (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions with the DNC Sportservice as they become posted matching the notification buttons you checked on this application form. If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile.

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